CREDENTIALS

agile methodology

analytics (reports & dashboards)

app building

business processes documentation & analysis

change management

customization: objects, fields, page layouts, lightning pages, etc.

data managementdata migration 

declarative development (clicks not code)

documentation

duplicate prevention

lightning

manage org health

process automation: flows, processes, workflows

requirements gathering

root cause analysis

Salesforce org setup

Sales Cloud

Service Cloud 

security

user management

user support 

user training

Confluence

Jira

ServiceNow

Slack

Visio